Privacy Policy

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect, use, store and protect your personal data.

By using our website, you acknowledge that you have read and understood this policy.

 

  1. Who We Are

Data Controller: MSJ Fittings
Registered Office: 35 Brompton Walk, Darlington DL3 8RT
Email: sales@msjfittings.co.uk

 Company Number: 16634955

  1. What Information We Collect

We may collect and process the following personal data:

  • Your name, address, email address, telephone number
  • Order details and account information
  • Correspondence via email, phone or contact forms
  • Website usage data (IP address, pages visited, browser/device info)
  • Data captured via Google Analytics for analytics and marketing
  1. How We Use Your Information

We process your data for the following purposes and legal bases:

Purpose

Lawful Basis

To process and fulfil your orders

Contractual necessity

To manage your account and contact you

Legitimate interests

To respond to enquiries

Legitimate interests

To send service updates or legal notices

Legal obligation

To send marketing emails (if opted-in)

Consent

To improve the website (analytics)

Legitimate interests / Consent

You can withdraw your consent at any time by contacting us at the address above.

 

  1. Retention of Data

We retain your personal data for as long as necessary for the purpose collected:

  • Order records: 6 years (accounting/legal requirements)
  • Enquiries: up to 12 months
  • Marketing data: until you unsubscribe or withdraw consent
  1. Cookies and Tracking Technologies

We use cookies and similar technologies, including Google Analytics, to analyse site traffic, improve performance, and support advertising. These technologies may collect behavioural data such as clicks, scrolls and page visits.

For full details, please refer to our [Cookie Policy] which includes options to manage your cookie preferences.

  1. Sharing Your Data

We may share your information with trusted third parties for the following:

  • Payment processing
  • Order fulfilment and delivery
  • Customer support services
  • Website analytics and marketing (e.g Google Analytics)

We do not sell your data or share it with third parties for their own marketing purposes.

Some partners may process data outside the UK. In such cases, appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or adequacy decisions.

 

  1. Your Rights

Under the UK GDPR, you have the following rights:

  • To access a copy of your personal data
  • To request correction of inaccurate or incomplete data
  • To request erasure (‘right to be forgotten’)
  • To restrict processing of your data
  • To object to processing based on legitimate interests or direct marketing
  • To request data portability (if applicable)
  • To withdraw consent where processing is based on consent
  • To lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
sales@msjfittings.co.uk

  1. Security of Your Data

We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access. Access is limited to staff who need it to perform their duties.

  1. Changes to This Policy

We may update this policy from time to time. Any significant changes will be communicated on our website or by email if appropriate.

  1. Contact

If you have any questions or concerns about this policy or how your data is handled, please contact:
Email: sales@msjfittings.co.uk
Phone: [07763303120]
ICO Website: www.ico.org.uk